Cannot Create a Connection in WinXP (Error 711)
SYMPTOMSWhen you try to create a new network connection, you may receive the following error message:
Error 711: Cannot load Remote Access Service Connection Manager.You may also be unable to install network adapters.
The Routing and Remote Access service terminated with service-specific error 711 (0x2C7)
Incoming Connections depend on the Routing and Remote Access service which was unable to start. For more information, check the system event log.
CAUSEThis issue may occur if the following services are disabled:
To resolve this issue, enable the disabled services, and then start the services:
Could not start the Remote Access Connection Manager service on Local Computer.
NOTE: You receive this error message although you are logged on with an account that has administrative privileges.
CAUSEThis problem occurs because the System registry hive is not correctly restored to the Windows registry after you restore Windows.
RESOLUTIONTo resolve this problem, reinstall SP1 for Windows XP.
WORKAROUNDWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
If you cannot reinstall SP1, verify that the Objectname string value is set to LocalSystem in the following registry subkey:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesRasManAfter you do so, delete the following registry subkeys. The presence of these subkeys on a Windows XP-based computer that does not have SP1installed can cause the symptoms described earlier:
Note This procedure includes steps to make a backup of the registry keys before you modify them.