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Log Files

Log Files


Log Files are files that raw data generated by the web server is stored in.  The log file format depends upon the platform your site is hosted on.  The most frequent application for a web sites log files is the preparation of site statistics.  Upon request, we will provision web stats for your web site.  Please send all requests to 


We use Webalizer in order to process the log files and generate the stats for your site.  For more information concerning Webalizer, you may take a look at our other Knowledge Base article at


If you would like to use your own program to process these files, you may access and download your sites log files.  How you access your log files, like the format of the files, depends upon the platform your site is being hosted on.


UNIX Platform:


To access your log files, you will need to FTP to your site as normal.  Your site files are located up one directory from you web sites root directory (htdocs).  This is the directory you are located in by default when you ftp to your site.  Once logged in, navigate up one directory with your FTP program.  For specific instructions on how to navigate up one directory, please see the help file for the specific program you are using to FTP to your web site.  You may also contact our customer care for assistance.


Once you navigate up one directory, you will see a /htdocs directory that contains your web site files and your /logs directory.  You may download your log files and use whatever stats program you would like to process your web stats.


Log files formats are setup as error_log and access_log. The "error_log" file(s) will contain errors generated by your site (i.e. cgi, etc.); the "access_log" file(s) will contain any accesses to your site, and is usable as the information for statistics processing.


It is commonplace now to utilize Apache's "combined" log format, which compiles all three of these logs into one logfile. This is very convenient when using traffic analysis software as a majority of these third-party programs are easiest to configure and schedule when only dealing with one log file per domain.


Your log files are generated in a Combined Extended Log File format.  


Apache logfiles are rotated daily.  Logs older than the previous day are tar/gzipped. We maintain 31 days of logs by default.


Windows Platform:


The Windows 2000 IIS logs include information such as who has visited your site, what they viewed, and when the information was viewed last.


In order to retrieve the log files for your site, you will need to contact us so we can place the log files within a directory that you can access.  Once this has been completed, you will be notified and given instructions on how to retrieve your log files.


Your log files are created in the standard Windows W3C Extended Log File Format.


IIS log files are rotated daily, we maintain 31 days of logs by default.  Logs are left as raw text files for the du


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